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Start planning now to attend the 2014 AOHP National Conference in New Orleans from September 10-13, 2014. It is never too early to make plans and to ensure that your time and expenses are budgeted to attend. If you need help to justify your conference attendance with your supervisor, contact AOHP Headquarters for assistance in articulating the value at info@aohp.org. Online Registration is now open:  http://AOHPconference.com.

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Wednesday, September 10 • 3:20pm - 5:20pm
3:20 pm - 5:20 pm W011 The A3 Process: A Strategy for Problem-Solving in Occupational Health (Intermediate)

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Topic Overview:

The A3 process is a simple way of writing a problem, an analysis, a corrective action or an action plan on a single sheet of large paper, often with the use of graphics. Many manufacturers use it as a powerful lean management tool. A3 is an improvement process that applies lean thinking to problem solving. Toyota Motor Corporation is known for its ability to improve operational performance. Central to this ability is the training of engineers, supervisors and managers in a structured problem-solving approach that uses a tool called the A3 Problem-Solving Report. The A3’s constraints (just two pages) and its structure (specific categories, ordered in steps, adding up to a “story”) are the keys to the A3’s power. The A3 process presents an ideal opportunity to solve problems, plan initiatives, collaborate and mentor. A3s serve as mechanisms for managers to conduct root cause analysis and scientific thinking while aligning the interests of individuals and departments. Participants will be able to develop an understanding of how an A3 report can be used in their own settings.



  1. Describe the A3 process.
  2. Define the steps to develop an A3 report.
  1. Explain examples of an A3 report in a clinical setting.

avatar for Grace Paranzino, EdD, RN, CHES, FAAOHN

Grace Paranzino, EdD, RN, CHES, FAAOHN

Grace Paranzino is a nurse executive with 30 years of progressive management and leadership experience in the hospital environment, academia and the healthcare staffing industry. She is currently the Corporate Chief Clinical Officer for Kelly Healthcare Resources, a Fortune 500 Company headquartered in Troy, MI, where she is responsible for clinical oversight of nursing activities, quality and licensure issues, educational programs, and serves as... Read More →

Wednesday September 10, 2014 3:20pm - 5:20pm
Napoleon Ballroom B3 3/F

Attendees (3)